Customer Testimonials
Service department sent us to the genius and then the genius sent us back to the service department because the genius couldn’t figure out the issue. Also, car needed be kept but wasn’t offered a complimentary loaner car for service required on a vehicle less than 3 months old and with less than 1,000 miles on it.
Service was good, albeit a bit slow. Everyone was kind and friendly. Juliet was great! Cafe was not open on a Saturday (not necessarily a negative, just an FYI), so seating was a bit limited for people waiting.
10/10 experience. Bought my 4th car with Frantz. Can’t wait to buy my 5th!
3rd time having my car serviced here, my service advisor Alberto is always great. He is very knowledgeable, efficient, and is always on time. They provide transportation if you need it, the service itself is great they provide a video inspection of your car sent to you while they’re working. The process to drop off and pick up is quick and easy.
Our sales consultant and everyone in the dealership was a pleasure to work with. Very pleasant .
Our sales consultant and everyone in the dealership was a pleasure to work with. Very pleasant .
Alan Moreno in the service department was a pleasure to deal with. Very professional and accommodating.
I worked with the Manager of the Collision Dept Richard who couldn't be more of a pleasure... He was so Polite & Kind... I wish other companies had employees like him !! My Car was fixed by another persons Insurance and I did not receive any paperwork re the Cost of the work, that is the only thing I would have liked to know...
came in for a routine service and the staff was excellent. 10/10 would highly recommend.
The customer experience initially was great. However when I was told my vehicle was ready I arrived and no o e acknowledged I was there. So it took longer to get my vehicle than it should have. Also the convenience fee for a credit card is ridiculous. It’s a cost of doing business in the 21st century
Th Mini Cooper Service CenterService Contact is Juliette Eve and she is very professional, prompt and thorough. My .experience with her and the service center is excellent.
Made buying the car very easy . Explained options that didn’t even know I had
Immaculate customer service! Special thanks to Mr. Igor and Mr. RVeasley!!!!!! I cant thank you enough!!
My service advisor and the other service staff was professional and pleasant during our brief interaction.
Customer service was good. Made appointment and was able to show me what’s due on the car as well as video of tires and why to change them. However pricing needs to be something looked into. After I left and spoke to others who own BMWs, stated this is one of the most expensive BMW dealerships to service.
Excellent timely service. ;ldkf;ll;sld l;sf;lk;lkd;lks; ;;;dl slfk ;sld;xx; ;sld;f
Mike was amazing and kept me from leaving BMW - great service great team - will be going back for my next purchase
I called to just inquire about getting another MINI I spoke to JC and he helped me in acquiring another MINI I was mentally stressed thinking I wouldn’t be able to get another since I lost my previous one So talking to JC and the rest of BMW/MINI of coconut creek really ease my mind. And I do really love my MINI Thank you
I had a great experience with Liam my salesperson! He surpassed my expectations. Would definitely recommend him to all.
Every person I came into contact was very friendly and efficient . It was such a pleasure to do business at this dealership .
I have been a new-car customer for 7+ years, have bought my last 3 cars there and have been a service-center customer for almost 10 years. Juliet (my service advisor) is fantastic.
Clarence provides best customer service. He goes above and beyond.Thank you to him for making this a good experience.
The Service was Prompt and professional top marks. Excellent, the loaner department was also good.
Very helpful and knowable would recommend your service department to anybody who asked. Juliet was great " !
Great customer service and great experience! Stephan was my service advisor, and he was professional and friendly.
The crew the dealership was amazing from start to finish really great experience and I would highly recommend to anyone that’s in the market for Bmw
was wonderful source of information and helpful to get me transfer from my old care to the new old. thank for financial weasley. awesome job
Received an exceptional service with Andy. All the issues have been taken care of professionally.
Juliet was my service advisor and Nickos my MINI tech. The communication was great throughout the service and my car was ready and cleaned when I arrived for pickup. Thank you so much! Highly recommended!
Andrew was patient and thorough to explain the repair needed for my car. The high level of service he provides is appreciated. All staff encountered during my visit were friendly and helpful.
Great service. My rep was super attentive and kept me informed of the prices. I was out in no time
Was a pleasant experience however some areas looked a little dated, specifically the bathroom area
Lot of thanks and appreciation goes out to my service advisor Andrew. Always looking out
Danielle was very knowledgeable and had a great personality. She made shopping for a new BMW easy.
Great service and sales at vista. Velma was great and responded to all my questions and concerns
I recently purchased a car from this dealership and had an amazing experience from start to finish. The staff was friendly, professional, and made the entire process smooth and stress-free. I was in and out in less than three hours, which exceeded my expectations. I highly recommend them to anyone looking for a great car-buying experience!
Joan provided excellent customer service. He helped me with the adjuster and the rental company. I'm very happy with the outcome. Thank you for the wonderful job!!!
Entire process was great! Jason was honest and straight forward from start to finish. He helped me engineer a plan to get the exact car I wanted and handle the situation turning my current lease in early.
They were efficient with diagnosing my car, and being understanding of my situation. In the past, they have done a great job with repairs
Excellent service with Andrew! I appreciate his integrity and knowledge. I always feel heard and acknowledged by him. He makes my anxiety disappear with his humor!
Wisler was great - he provided excellent service and made sure my car taken good care of
Very attentive, quick turn around. Would r e c c o m e n d.
Excellent service and customer treatment. Every step was seamless. Alex was absolutely wonderful. We will work with him again, happily!
I had an extensive list of problems with the car that easily could have been diagnosed through the computer.
- gas efficient terrible below average
-parking assistant will turn on and try to reverse while driving forward.
- there is a terrible noise when I turn the steering wheel and reverse.
The tires have been hydroplaning while driving at low speeds. I asked for them to be replaced to rain tires and the rep refused to change them to rain tires pirelli.
The car is still there waiting for this service to me done.
Please have management contact me and ... Read More DealerRater - May 31, 2026
I am very satisfied with the service I have received from Coconut Creek BMW. Brandon was very professional, knowledgeable and customer focussed. My needs were taken care of in a timely and pleasant way. Thank you.
Cheap and quick oil change. Didn’t try to upsell me and took care of me. Also left my car spotless inside and out as a courtesy gesture.
Juliet is the best! She has been my service advisor for years and always does a great job.
Alberto provided excellent service again. He communicated in a timely manner when I followed and established clear expectations regarding when my vehicle would be ready. Thank you.
My experience at BMW of Coconut Creek was outstanding from start to finish. The staff was knowledgeable, professional, and made the entire process smooth and stress-free. They took the time to answer all of my questions and helped me find the perfect vehicle. I highly recommend BMW of Coconut Creek for their excellent customer service and commitment to customer satisfaction.
Clarence is great, very passionate about assisting his clients in their needs. Highly recommended agent
I don't usually leave reviews, but JC Otero definitely deserves one.
I spent quite a bit of time researching the X5, talking to multiple dealerships, comparing offers, and making sure I understood all the numbers before making a decision. Throughout the whole process, JC was always quick to respond, easy to talk to, and genuinely helpful.
What I appreciated most is that he never disappeared, even when I was asking a lot of questions and comparing different options. He stayed engaged, kept looking for solutions, and ultimately helped me get into the best X5 I could find within my ... Read More DealerRater - May 29, 2026
Awesome service from my service person. Took his time. Answered all questions. No rush. Helped me on my I phone.
The experience was amazing. I was supposed to go in for a service, but I ended up buying a car, but everything went very smooth.
Greta customer service and knowledge of repairs needed to my vehicle. Abu had kept me well informed of all operations being done and videos
Great service from beginning to the end. No hidden fees or surprises. Thank you very much.
Very satisfy excellent service from my advisor Rodrigo Barros. Thank you for your professionalism, help and kindness. we will see you again.
Always a wonderful experience, Its been 2 1/2 years and still loving my Mini Coop Convertible. My service go to is Andy and Abu. Great guys.
My Service Manager Alan Moreno is exceptional. He is professional, knowledgeable, always courteous and respectful of my time.
Excellent service. Fixed the problem on the first go which the other dealership couldn’t
Very professional, thorough and very attentive in listening to me and explaining the steps to determine the repair.
Excellent service from Rodrigo, my first time working with him and he was very nice and helpful
I have been buying or leasing cars from this facility for the past 25 years. Michael the salesman absolutely fantastic. We love our X1. I would recommend if you’re interested at all in BMW to stop in and see Michael. He’s a real professional and the facility is beautiful.
Andy did an outstanding job. I would highly recommend him when getting your car serviced at this location. I will continue to bring my vehicle to this location.
Joe did a great job. good by good by good by good by good by
Had a great experience, even though I had to spend some money to fix some problems Stephan help make everything go smoothly
Coconut creek dealership is the best when it comes to costumer satisfaction i would recommend any one to my advisor thank you BMW.
So happy to see Andrew back at BMW Coconut Creek! He had been away from BMW for a while, and now that Andrew is back I’m back too I wasn’t satisfied when Andrew left as I always got phenomenal service and it just wasn’t the same when Andrew left. But I’m back as he is back , Andrew just serviced my car and the experience was excellent from start to finish. Professional, helpful, and always makes everything smooth and stress-free. Truly great customer service. 10/10 experience thank you, Andrew!
Letty was terrific. Knowledgeable, efficient and friendly. Best car buying experience I’ve ever had. Would recommend Letty and Coconut Creek BMW to my family and friends.
Our sales person Alex was extremely knowledgeable and helpful. We would buy from him again.
Extremely easy and straight forward to deal with. Leticia and Jaimie were both responsive and willing to come to a reasonable deal. Noticed an issue with the car after I had already signed all of the papers that I asked them to correct. With everything signed and sealed they were under no obligation to do anything, but went above and beyond to correct it.
Great team - John Kouzios was a professional & explained everything. Ramces was excellent. 4th car from there.
My wife and I visited BMW of Coconut Creek to explore our options for changing our current lease. We test-drove several cars that caught our interest, and after a thorough evaluation, we settled on the 2026 330i. Contrary to our initial expectations, John and the team at BMW of Coconut Creek went above and beyond to secure us an exceptional deal that we couldn’t resist. The entire experience was so positive that I’m eager to recommend John and BMW of Coconut Creek to family and friends. They truly deserve your consideration for your next vehicle purchase!
I've been coming to this dealership for years (my third BMW). They are very efficient and very fast. They checked everything and performed the service and had me and my car out the door in about an hour.
The collision center did a great job on repairing my vehicle No complaints Thank you
The dealer did what they were supposed to do in a professional manner and time
Good dealership. Only wish the work would get done a little quicker. Juliette (mini) and Andy (BMW)are both very good service technicians. Like the fact that they're both very pleasant and easy to deal with. Also helps that there's a food court and coffee. Thanks!
I can’t say enough about how nice everyone was at the dealership. Carson Morris should be awarded dealer of the year for his superb customer skills from start to finish!
Super fast and easy experience buying a car there. Everyone was fabulous ! I would highly recommend this dealership.
the service was executed on time and the result was excellent. I really appreciate the effort on this matter.
Mr. Elison was a great and faster helper to close the deal on a new lease!
The experience of buying a car for our daughter was great. Everyone was friendly and extremely helpful.
Alberto always gets me in and out quickly, addresses my needs and makes sure I’m happy before I leave.
I have never had a better service advisor than Sam..Excellent service and a terrific attitude
Clarence was very helpful. There was an issue with a tire which took 2 visits, but Clarence went out of his way to correct the situation.
The team is always ready to help and very professional. Allen is always ready to accommodate.
I came to purchase a vehicle, but it had an antifreeze leak and the front suspension already needs replacement. I was told the car was fully inspected and that everything was in good condition. I honestly do not understand how an official BMW dealer can treat their work and customers this way. Very disappointing experience
Good experience. Everyone was polite and helpful. Video of technician checking car is appreciated and helpful.
The dealership was great first class that is what BMW stand for. Edwin Lebron was helpful and showed me all my options and also finance was great. I have only good words to say about my experience in this dealership. will be shopping for my wife’s car next.
The service was exemplary! Rodrigo was very helpful. Our car was ready within a very reasonable time frame.
We have now purchased two Minis from this dealership and both times it has been a very good experience. Everyone we have interacted with (salespersons, finance people and managers) has always been helpful and professional, and no one has made us feel pressured to get anything we did not want. For our second car purchase, they went out of their way to find and get us the car with the options we wanted as we did not like anything that was available in their inventory. The entire buying process has always been very smooth and after sales service has been ... Read More DealerRater - May 23, 2026
The lease buy out went very easy. Both Duane and Ramces were very professional and knowledgable making the transition.
good service department. Rodrigo was my service advisor and was very nice and professional. i would recommend
The dealership is very professionally operated. The salesman Michael Loiselle is very knowledgeable, courteous and handsome.
Great Customer Service. Clarence was amazing and handled the situation very quickly. Thank you all in advance
The whole experience from making the appointment, to having everything replaced, was top notch service. Kristine made sure I had a loaner car, and Rodrigo did everything he could to make sure my car was safe to drive. Great service!
Excellent service! Highly recommend BMW Coconut Creek. We have been a loyal customer for lover 20 years.
Excellent service, very professional. Abu, my service advisor was just great! Highly recommend him and this dealer anytime
I was greet immediately Helpful friendly explained everything it was a smooth process. Thank you
This was my 2nd lease with Jason. He’s the best sales individual I’ve worked with. Easy communication. Helpful. Responsive. An absolute pleasure to deal with. I only came back to this dealership this time because of Jason.
The pickup process with the finance area was incredibly great. Isis Rodriquez went through everything completely and clearly. No pushing add-ons - ‘arm twisting’. I’ve always dreaded this part of the pickup process, but not this time. It really was terrific.
My only issue is with a 2nd key fob that was not provided. I’m not totally clear why ... Read More DealerRater - May 21, 2026
My service advisor was amazing. He keep him promise and I got my car same day.