Customer Testimonials
Excellent experience buying car from BMW Coconut Creek! Danielle is a wonderful sales person and was extremely helpful throughout the process! Financing and the BMW Techical Genius were extremely pleasant, knowledgeable and helpful as well! Highly recommend Danielle and BMW of Coconut Creek Creek!
Everyone was very professional and friendly to work with. the work was done in a timely matter I will certainly use bmw of coconut creek for all my car needs
We have been customers for many years. we particularly like the service we are getting from our service adviser Abu Haq; he is special. The purchase/lease of our new XM was competent and straight forward Liam McMahon did a great job. Keep treating us well and we will continue to buy BMW's at Coconut Creek
My concern as it relates to this dealership is that the communication is largely client driven. I found myself having to reach out multiple times to get updates and statuses on the repair of my car, although I was told that I would receive periodic updates, That did not happen.
What is equally concerning is the general lack of client appreciation. Specifically, when arriving at the service desk, there were four individuals engaged in conversation and none of them made any effort to welcome or address me on arrival. I stood back and watched other clients come in and received ... Read More DealerRater - Nov 13, 2026
Danielle is consultative ALL THE WAY. She helped navigate a complex trade in to new lease process with ease, and we had fun doing it! I would highly recommend Danielle to anyone shopping for a new vehicle.
I was fortunate enough to find the exact SUV I was looking for, but even luckier to have the pleasure of working with Velma W. at BMW of Coconut Creek!
Although I reside in New York City, Velma went above and beyond to make sure I was completely satisfied with my purchase. She made the entire process smooth and stress-free, keeping me informed and personally walking me through every step along the way.
Her professionalism, dedication, and outstanding customer service truly made the experience exceptional. I’m already looking forward to my next purchase with her!
Thank you, Velma, for ... Read More Google - Nov 13, 2026
Worked with Ash and Rodney; they were both helpful and super friendly and made sure we understood everything and answered all of our questions! Enjoyed working with them and highly recommend BMW Coconut Creek!
Excellent customer service. Very happy with the communication and thoroughness. Highly recommend!
Very helpful & much effort to get the vehicle I wanted.
Service was great. Samantha is the best person in the whole world.
Second service, oil, air filter & minor recall. In and out in less than two hours.
Elison Jeanlouis was very nice and a great advisor
Ellison is an exceptional advisor he assisted with the purchase of my mother’s brand new bmw x3. He is very knowledgeable and personable. I highly recommend whether you are a new or returning customer of BMW.
I purchased a Certified Pre-Owned BMW convertible from BMW Coconut Creek on September 27th, and I want to recognize the outstanding customer service I received.
After driving back home to Tampa, I realized that the wind deflector, an accessory valued at approximately $700, was missing from the vehicle.
I contacted the dealership and spoke with General Manager Michael Lucia, who immediately took ownership of the situation. Without hesitation, Michael located the missing accessory, arranged everything, and had it shipped overnight directly to my home in Tampa.
This is what exceptional customer service is all about! Michael went above and beyond to ... Read More Google - Nov 11, 2026
Working with Stephan Bonny has proven to be an exceptional experience each time that I have sat with him. Mr. Bonny’s easy going yet concerned approach makes me feel like I AM sitting and speaking to a relative. Stephan isn’t pushy and delivers pricing and service information in a manner that sets the right priorities for my car’s maintenance and continued efficiency. I AM incentivized to to return to BMW Coconut Creek as a result of my interactions with Stephan! Thank You!
The entire team in the Service Department provides excellent customer service all of the time. Very professional knowledgeable staff.
Great Service, 100% Recommended. Jordy Galvis did a great job!
Alberto at BMW coconut creek was great to deal with. He was transparent about the two hour wait and offered to pay for a Lyft home. Service was smooth and I am a satisfied customer. Thank you BMW of Coconut Creek
I had a great client advisor by the name of Duane Crawford, he's very professional, knowledgeable with good detail and organized, which is a plus! I took my vehicle in for service and ended up buying a new vehicle. I was very satisfied. 👏🏽 Thanks again Duane!
Outstanding service. Nothing could have been better. Excellent attention by Alberto
I had a great experience with my service advisor, Sam, at BMW! She was professional, knowledgeable, and attentive throughout the entire process. She kept me informed, answered all my questions, and made sure everything went smoothly. I truly appreciate her excellent customer service, attention to detail, and willingness to go above and beyond. It’s always refreshing to work with someone who genuinely cares about her customers and takes pride in what she does. Thank you, Sam, for making my experience such a positive one. Highly recommend her!
Thank you Juliet for your support in making sure I get the best possible service. I keep coming back just because of you.
I would like to express my sincere gratitude to the team at Coconut Creek for providing exceptional customer service.
Fast and prompt! Dropped car off at service for night drop off and it was ready by mid-morning.
I love the service I get from my service manager! She is attentive, very business oriented, knowledgeable about my mini. She is the reason I don’t take my car anyplace else!!!!!
Alan is an excellent Service Advisor. I worked with him in multiple occasions. He is very knowledgeable and he always gives me the right advise regarding my BMW X1 repairs. Alan always keeps me informed of the repairs that are necessary. You are very fortunate to have him at BMW/ Mini of Coconut Creek.
Great service Repreentative Samantha
Always very professional upscale customer service at BMW/MINI COOPER. JULIET IS WONDERFUL! The Technician advisor does. Video inspection of my car which he sends to my messages which I respond to with further authorization if wanted.
Extremely rude and condescending experience — left and bought elsewhere
My wife, son, and I stopped by Coconut Creek BMW after running errands. I was wearing a T-shirt and shorts. We came in with two goals: help my son buy his first car (a used 330i) with money from his first commission check, and look at a fun used performance car (M5 or M8) for my wife and me.
We never got anywhere near the M5/M8 conversation. When we asked for a reasonable reduction on the 330i and explained how we planned to pay for it, the sales manager became ... Read More Google - Nov 7, 2026
Andrew is amazing. Excellent customer service. Top notch with everything. Very happy overall with everything.
Juliet Steinberg my service consultant was EXCELLENT! She always provides thorough details of what the process will be. I have 2 Mini’s and she explains the process and how long it will take. This is not the 1st time she has been my service consultant. I have dealt with her previously & she always provides excellent customer service! I appreciate all that she does!
I had an exceptional experience with Stephon, my service advisor at BMW! From start to finish, he provided outstanding customer service and made sure both my vehicle and I were well taken care of. He was professional, attentive, and extremely helpful throughout the entire process. He even arranged a loaner vehicle for me, making everything incredibly convenient and stress-free. The service was completed in a timely and efficient manner, and I truly appreciated his communication and attention to detail. It’s refreshing to work with someone who genuinely cares about the customer experience. Stephon went above and beyond, and I ... Read More Google - Nov 7, 2026
Scheduled an appointment online and still had to wait 40 minutes past my appointment at 3:10 pm. Was not busy at all, multiple service advisors seating on their desks looking at their phones, people walking back and forth . Bad customer service experience , get it right people !!! Customer service is very important !! Believe it or not!!. Managers!! Train your people right, this is not a corner auto sales lot . CUSTOMER SERVICE!!!
parts department is terrible
The sales team is WONDERFUL!!! - Ask for Emily!
Very efficient and great service
I want to point out one detail about this dealership that I think prospective buyers should understand, because it's the detail that explains all the others.
BMW of Coconut Creek almost never has a loaner vehicle available. They will tell you this is a supply issue, a busy season, bad timing. It isn't. Their loaner fleet is permanently absorbed
by their own service backlog. The cars they would hand you are already in the shop. Sit with that before you sign anything.
Our experience, as repeat customers across several purchases:
My wife's X5 M50i has an ... Read More Google - Nov 6, 2026
Several cars purchased here. Here's what loyalty buys you: my wife's X5 M50i has the same unresolved drivetrain issue across repeat visits, the A/C blows fumes into the cabin where our infant sits, and appointments get pushed until it's convenient for them. Loaners were a selling point in the finance office and a fairy tale ever since — because their own fleet is permanently in the shop, which should tell you something. The capper: my wife moving a baby seat into a loaner by herself while staff watched. Service advisors rotate out every other week, so ... Read More Google - Nov 6, 2026
My family has bought several vehicles from BMW of Coconut Creek. That's the only reason this review is long — I've had enough time here to see the pattern, and the pattern is that this
dealership is excellent at selling cars and completely indifferent to anyone who already owns one.
My wife's X5 M50i has the same recurring drivetrain issue it has had across multiple visits. Not a new issue each time — the same issue, returned "fixed," then back again. On top of that,
the A/C blows fumes into the cabin. My wife and ... Read More Google - Nov 6, 2026
This dealership has saved me in every situation with every inconvenience! I love it! Clarence is the best!!
Dealership smelled, loaner vehicle was dirty and smelled too. Now they bill me for tolls that I was nowhere near. Never going back to this dealer.
I’ve had my 2026 BMW X6 for about a year, and I never expected the key fob battery to die so soon. I was actually surprised to learn there was a replaceable battery in the key fob!
I stopped by the Coconut Creek location to get it checked out, and I have to recognize Kori for his outstanding customer service.
What impressed me most wasn’t just that he helped, but the questions he asked and the way he troubleshot the issue to make sure I was directed to the right person. That might sound like something we should expect, ... Read More Google - Nov 5, 2026
Awesome dealer , great communication with Daniel , Shawn and Vilma ! It was a great experience definitely I would purchase a vehicle from them again !
Lot miss communication, they deliver a car without inspection they just wanted to sell a car
Alex Tamarkin was knowledgable and extremely patient Thank you
Made an appointment on the same day I called! Add to that the courteous and professional service from all employees, with special callouts to Juliette, who is my go-to service advisor, and Michael Loiselle, who was my salesperson who spent time with me to talk about any concerns (none) This is truly a terrific place to get a car and have it serviced.
The markup they charge is ridiculous as is the amount they charge for labor hours. Replacing the batteries over $1400.
Good service at first, we agreed on the price and then I got declined from BMW Finance. So I prepared a check for the whole amount. Last minute they got me approved for financing. They changed the price by roughly $1500 on the contract and we didn't notice. I feel like this is a shady way of doing business. I wanted to buy an ix5 when it comes out, but I sure won't buy it from them.
The service department was excellent! Was promptly seen by my service representative, Steven Cohen, who provided all the information needed to make the service decision. He kept me informed & had the work completed on an expedited basis for a fair and reasonable price. Highly recommend Steven and his colleagues in the service department & will definitely return when service is needed again. Special thanks to Steve & BMW of Coconut Creek for an excellent job!
Excellent Customer Service Thank you always for providing such service Anderson is always 2nd to none.
Just took delivery of my BMW530i at BMW Coconut Creek, my Client Advisor Michael Loiselle and Ed McCabe made the experience, easy, professional and quick. Would recommend using BMW Coconut Creek for your next car
The dealership was great to work with. They made buying my car easy and we're able to answer all of my questions promptly. I will definitely buy a car from them again.
Great service.
The mechanical service, customer service and overall experience are exceptional! A special thank you to Anderson for making it all happen. I feel safe knowing my vehicle is serviced correctly.
The customer service at BMW of Coconut Creek is exceptional , I had to take a vehicle in for a non routine issue and from the initial call until I picked up the vehicle Clarence was exceptional , because of the short notice I couldn’t get a loaner but he arranged a rental and extended it when the car took longer than expected and kept in contact even on his off days. Awesome people!
I recently purchased a pre-owned vehicle from this dealership, and unfortunately, the overall experience fell short of my expectations.
When I asked my salesperson about the second key, I was surprised by her response: “Why do you need a second key?” When I explained that having a spare is important in case one is lost, she suggested that I simply get an AirTag. I found this response dismissive and not in keeping with the level of customer service I would expect when purchasing a vehicle.
Additionally, I viewed and picked up the vehicle in the rain, and it was only ... Read More DealerRater - Nov 2, 2026
Respectful and courteous service person. Told us what service we needed and how much it would cost.
everything was taken care of satisfactory no hassle and a great car wash
Everyone made me feel special! It was a pleasure working with professionals who knew what they were doing! Guess that is why I keep coming back to Vista Motors.
Great experience, professional staff, easy transaction. Will shop again
Very unresponsive dealership. They don’t care about you as a customer.
Your sales people were very attentive,
It took me awhile for me to switch over
to your dealership. I usually buy all my BMWs and Porches from Braman ( I have bought
3 BMWs and 2Porsches in the last 10 yrs)
What brings me loyal is their service.
When we finally came to an agreement on
Price I bought the car. Therefore we will see
if your service department is as good or better then Bramans. The only thing that I thought
was classless is that I had to pay for aside and egg sandwich! It’s not the price it’s the ... Read More DealerRater - Nov 1, 2026
I experienced a complete lack of customer service. In the days following my purchase, I had issues with using the car’s technology. Calls were not answered. And those that were were not returned. I’m disappointed.
My salesman, Alex , is fantastic. I would highly recommend him. He was very knowledgeable and professional in handling my purchase.
Both Carson and Rodney were superb in their knowledge, professionalism, and service!! I would recommend using them both to purchase or lease your next BMW.
Steve Cohen was very helpful dealing with the recall issue and the work was done, reasonably quickly.
Every thing was good until the purchase was complete. When I call and have questions about my warranty and maintenance program no one will answer left 4 voice mail over week with no response.
I would like to recognize the outstanding service provided by Anderson. Very professional, knowledgeable, and attentive during the entire process. Anderson kept me informed, answered my questions and made sure I felt like a valued customer.
Car was ready when promised. Tech spent time with me explaining operationing car electronics etc.
Excellent service, starting from the reception; great professionalism and expertise in identifying necessary repairs for the vehicle.
Excellent service, starting from the reception; great professionalism and expertise in identifying necessary repairs for the vehicle.
He was a good salesman he got me the car I wanted I will love to do business with him in the future I really love my car
Helpul professional with great customers service skills , habits , hospital and friendly with world class service.
Great experience with the purchase of my new BMW X3 M50. The service was quick and informative. I got a detailed explanation of the features and was completely satisfied with my purchase.
Dealership is always quick to get my car in. Andrew is a great advisor, always ready to help
Nice experience , very cool technology and attentive staff that were always very helpful renovations need to complete though
helpful. fast service. respect and professional it was good dealing with this dealer and I approve this message
Excellent customer service with little wait times. Helpful and professional staff. Free coffee is always good
I always get excellent service from Steve Cohen. That is the main reason I come to this dealership.
Poor communication on scheduling and readiness of service along with the repairs. Needed to reschedule due to internal confusion.
Great service, thanks for making it simple, fast and easy. Vid of car is always appreciated. Thanks
I brought my 2026 BMW iX in for recall service, including a service action on the roof function module. Within about two hours of picking the car up, I found a long crack across the panoramic roof glass and reported it to my service advisor the same day with photos. The dealership's own 31-point inspection from that visit marked the glass as "Pass" with no damage noted.
They first said the damage "could have happened after you left." Because no loaner was available, I was told to bring the car back the following week. On September 30, ... Read More Google - Oct 21, 2026
I recently had my vehicle repaired at BMW Collision Center following a fender bender. I chose this facility because I trusted the BMW name and expected a certain level of quality, professionalism, and customer service. Unfortunately, the entire experience has been a headache from start to finish.
Since I had never been in an accident before, I was unfamiliar with the repair and insurance process. When I received a check from the other party’s insurance company that was less than the repair amount, I found myself getting the runaround. I went to BMW Collision Center and spoke with Richard, ... Read More Google - Oct 21, 2026