Customer Testimonials
The experience was absolutely terrible. Though my car was due for service, I specifically told them my brakes were screaching and it's been doing it for months and wanted them to take a look at it. The individual that helped me (or lack thereof), Rodrigo Barros was absolutely dismissive, rude and honestly shouldn't be working in customer service. His response was "all bmw brakes squeak and you just have to live with it". He told me that the manufacturer wouldn't waste their time or provide brake replacement because the "technician" looked at it, ... Read More DealerRater - Jun 30, 2026
Andrii Kryvonos was OUTSTANDING!!! Excellent customer service skills. The young men on the outside were OUTSTANDING also. All the TEAM players worked together. I love the service at BMW of Coconut Creek. My car was cleaned up very nice. I would like to say Thank you to the entire team.
Rodrigo is an excellent resource and a helpful associate in all things BmW for me.
I just want to say Jennifer and Danielle Klein were both fantastic! Danielle made the entire experience easy and enjoyable. I’ll definitely be back to see them in a few years. Highly recommend
the service department was very professional and thorough- I worked with Juliette and I she was also friendly
5/5 Stars - Exceptional Experience at BMW of Coconut Creek!I had an amazing experience purchasing my BMW X5 at BMW of Coconut Creek, all thanks to an incredible team. This was actually my second time buying from this same group, and they continue to exceed my expectations.First, my sales client advisor, JC Otero, was absolutely fantastic. He was professional, extremely knowledgeable, and never made me feel pressured. He took the time to understand exactly what I wanted and made the entire process smooth and enjoyable.The sales manager, Oliver, also did a phenomenal job. He worked hard to get ... Read More DealerRater - Jun 30, 2026
Alex, Oliver and Ramses in finance were great to work with, made it a good experience.
I had a great experience at the dealership. The staff was friendly, professional, and made the entire process smooth and stress-free. They answered all of my questions, never made me feel pressured, and provided excellent customer service from start to finish. I highly recommend this dealership to anyone looking for a great car-buying experience!
I had an excellent experience purchasing my BMW, thanks to my salesman, Duane Hall. He was professional, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made the entire process smooth from start to finish. If you’re looking for someone who genuinely cares about providing great customer service, I highly recommend asking for Duane Hall. Thanks again for making this such a great experience!
My salesman John Kouzios was great and very helpful. He took my interest very seriously.
The seller has a perfect attendance, the financial was approved faster and I got the my new car in only 3 hours
Very friendly, and Professional staff. I was treated as if I were family. I recommend BMW of Coconut Creek and well worth the time to visit.
Anderson makes service easy and always a great experience. Best in the business, better than Ferrari of FTL, Braman Bentley and who we previously used BMW of Delray
Great service, everything was explained beforehand. Stephan was extremely helpful and made sure my service was completed in a timely manner.
Michael is absolutely amazing. He is patient, thorough and kind. He listens to everything you say and does what he can to help you get what you want . His communication on and off hours is something you can’t find these days and he is a true asset to your company . My partner and I will only go to Michael and coconut creek location along with spreading the word about Michael and your location . Thank you Michael for being you ! Sending dad to you when he is ready !
I recently purchased my BMW from BMW of Coconut Creek and had an outstanding experience from beginning to end. The entire process was smooth, efficient, and completely hassle-free. John Kouzios provided exceptional service throughout and truly made everything seamless. He was patient, attentive, and knowledgeable, ensuring every detail was handled with care and making what can often be a complicated process feel effortless. I couldn’t be happier with the level of service and the overall experience. I highly recommend this dealership, and especially John, to anyone looking for a stress-free and elevated car buying experience.
As always had excellent service!! Samantha Mancuso, Service Advisor went above and beyond to make sure our service needs were met. Thank You, BMW/Mini of Coconut Creek keep up the good work!
I had an excellent experience at BMW of Coconut Creek. My service advisor Brandon was professional, courteous, and kept me informed throughout the entire service process. My vehicle was completed on time, and the customer service exceeded my expectations. Thank you for making the experience smooth and stress-free. Highly recommend.
Julieta was a pleasure to work with. Having my car serviced was painless and I enjoyed my free lunch. It is nice they go the extra mile and wash the car too. She explained all my options and it was a pleasant experience. Usually I dread having my car serviced but Julieta made it go smoothly. Give that girl a raise! She was amazing!
Excellent service and Steven Cohen was excellent gave me additional updates on vehicle progress and
I was very happy with the service, it was my first time there since buying a X3 in June 2026. They checked out my car and I liked the video from the service the department explaining what was completed and repaired.
Andy was great. Very efficient and knowledgeable. The service technicians were also very clear and detailed in the video sent to me. I went in for a recall on my vehicle, and I appreciate everyone who worked together to inspect my car accurately. It gave me the reassurance I needed.
I have been going to this dealer since I purchased my first car back 13-15 years ago. JC and Ramces are way beyond great, I always leave happy and i always come back!
Excellent service. I had a great experience. Honest, reliable, and resolved all of my issues quickly.
Gm was an ausome guy,he made sure the process went smoothly, even when I had my own doubts, the finance guy Rodney was excellent as well,5 star service
I recently purchased a 2026 MINI Countryman from Jason Pemberton at BMW/MINI of Coconut Creek in Florida, and the entire transaction was handled out of state. Jason was excellent throughout the process. He was friendly, responsive, and took the time to answer all of my questions, making me feel comfortable buying a vehicle without seeing it in person. He even sent me pictures and video of the car inside and out He kept me informed every step of the way and made the experience as smooth as possible.
The only reason I’m giving four stars instead of five is ... Read More DealerRater - Jun 26, 2026
My interaction with J. Steinberg was very informative and thorough. My report about my mini cooper was detailed.
evey one is very helpful especially andrii my service person who goes out his way to make everything go well better than a 10 as is Michael my salesman who is always there to be of assistance
It was an excellent performance and experiment. Thank you very much. Anderson did an amazing job.
Carson was wonderful to work with. Blah blah blah blah blah blah blah blah blah
Clearance Williams was my advisor during an incredibly stressful time, and I could not be happier with his service. Clarence's exceptional knowledge and professional demeanor completely turned the situation around, making the entire process feel smooth and manageable. I cannot recommend Clarence enough.
I am very pleased with the purchase of my 2024 Tahoe premiere. Ashley Hayes was an excellent advisor and walked me through the entire process, showed me the car, and guided me to the right finance person. She was a great asset to me as well as to you. Ramces Hernandez, the finance man, was excellent in putting together the paperwork and having me sign everything I don’t think I need to tell you that these two people were excellent, qualified and had exceptionally good people skills I couldn’t be happier with the car and the process that I ... Read More DealerRater - Jun 25, 2026
Great experience from start to finish! The team was friendly, professional, and made the entire car-buying process quick and stress-free. They answered all my questions and made sure I got exactly what I wanted. Highly recommend!
Mr Wisler Dorcely provided excellent service. He explained all options and communicated updates on my car promptly. Very pleasant experience.
Great experience at the service office at BMW/Mini of Coconut Creek! From the greeting guy to the information and service of Juliet Steinberg, the whole experience was very nice as usual.
My service advisor, Alan Moreno, was terrific. He was knowledgeable, responsive, courteous, and a pleasure to work with. Alan was instrumental in making sure the issues with my BMW 430i was properly diagnosed and repaired.
Par excellence. Car buying experience can be hectic and even tedious, but not at this dealership. From the moment I walked in there was genuine warmth and appreciation for just stopping by. The car buying experience was smooth, pleasant and when the process was over I was personally thanked by each member of the team who I interacted with. Service is not what they do it s who they are. To top it off, I told them I would have to come back to pick up the car I purchased because I was driving a rental, they had my car ... Read More DealerRater - Jun 24, 2026
I recently purchased a new vehicle from BMW Of Coconut Creek and had an excellent experience. The entire team was professional, knowledgeable, and made the process smooth from start to finish. They took the time to answer all my questions and ensured I felt confident with my purchase. I highly recommend them to anyone looking for a stress-free car-buying experience!
Pleasant friendly service. Prompt and polite. No issues with the service provided and recommendations to keep car properly functioning
Excellent experience, very knowledgeable about the car I bought and gave me a true bmw vip buying experience like I deserved.
My visit was handled rapidly. Abu went over issues I was having, recommended that I have some regularly scheduled work done, and had arranged for a loaner.
Excellent Service!!! Everything was great. Liam and Ranses were extremely helpful and professional. They made the process very easy.
Where to begin. First I had an 8 o’clock appointment and it was not seen until 830 or shortly thereafter.
Then my oil changed took far too long. I waited for my car, not thinking it was going to be an ordeal till 11 AM. Then the valet or somebody lost or stole my keychain. A keychain that cannot be purchased separately. It comes with a backpack. Mr. Lucia stated that he would have the backpack procured and sent to me. That was over a week ago. I followed up today and I have not heard anything from him so I feel ... Read More DealerRater - Jun 23, 2026
Raj is fantastic. This is our second vehicle that we leased. Everything went very smooth and there was zero pressure. The vehicles do the selling!
Igor and Duane were a great team. Very responsive and kept to agreed upon schedules! Easy to deal with.
I had an excellent experience working with Mr. Bonny. He provided outstanding communication throughout the visit, keeping me well-informed, and gave a clear, honest explanation of the service costs. The maintenance was completed quickly without sacrificing quality, and the entire process was seamless from start to finish. I highly recommend his professional and customer-focused service!
Alan was professional, efficient, customer focused, and simply a great help! He explained everything in great detail and kept me well informed throughout the process.
I was pleasantly surprised that the price of the service was reasonable and I enjoyed working with Stephan.
I've been a customer of Mini Coconut Creek for almost 10 years now. I have consistently received exceptional service and wouldn't even consider a different dealership. Highly recommended! I generally work with Juliette in the service dept and she is always organized and on her game!
I was very happy with the technician and Samantha Mancuso Thank you very much Carol Piermatti
Our experience at MINI of Coconut Creek was absolutely amazing! From the moment we arrived, everyone was incredibly friendly and genuinely willing to help. Working with Alex was beyond amazing. This was my very first MINI, and thanks to the impeccable service, professionalism, and dedication we received from Alex and the financial team, choosing MINI of Coconut Creek was an easy decision. He made the entire process smooth, enjoyable, and stress-free. We couldn’t be happier with our experience and highly recommend MINI of Coconut Creek to anyone looking for exceptional service!
Everything went well. I was surprised that they handed my car back without a car wash.
Juliet is always extremely helpful and understanding. The service department is very good also. I also needed the genius department. I am very pleased with all these areas.
oil, brake fluid change becomes coolant pump replacement as unexpected technician finding. $300 repair becomes $3000 repair. shocking but not surprising
The service deparment at BMW of Cocount Creek does not disappoint. I am privileged to have a phenominal advisor in Clarence Williams. Service is always done professionally and my vehicle is always set and ready for pickup when promised.
The staff was very pleasant and helpful. I would recommend this dealership to anyone looking for a vehicle.
We are very happy with our buying experience at BMW of Coconut Creek. We greatly appreciated the friendly customer service provided by advisors Duane Crawford and Velma Williams. Rodney Veasley in finance made his process seamless. The shining star is Manager Laura Lee, so warm and personable. Her obvious breadth of knowledge and professional approach clearly won our confidence that we were making the right deal. Thanks to the entire Pre-Owned Sales Team!
Excellent Service from the first call for scheduling to the perfectly cleaned car received at the end of the service. Alan Moreno, our Service Advisor, is exceptional. Always responsive, professional and courteous of our time.
Excellent BMW service, professional staff, clear communication, timely repairs, and outstanding customer care throughout. Jessika was great.
Always happy with the dealership. My service advisor Clarence is the best. Great service & team.
Rodrigo Barros did a great job, he explained everything for me and he’s honest.I will always recommend him
Clarence was great, super service. Kept me updated throughout the process. Will return shortly thanks
Excellent service!! Excellent and responsive communication during the service!! Thank you BMW of Coconut Creek!!
My issue was completed quickly and completely by Brandon. I am satisfied with the results. No issues thus far.
Everyone at Coconut Creek BMW was on so helpful in locating the specific vehicle I wanted and Michael Loiselle my sales person managed to get me out of my 2024 BMW X5 and into a 2026 BMW X5 in less than 4 hours. Great job by finance as well. Would highly recommend Coconut Creek BMW to my friends and family.
I always have prompt service. My rep is very helpful - assisting me with any questions I have.
Leticia and her manager made it very easy to get a car in our budget
Not only did they fix the problem I had, but made sure I had a good experience. Having brought the car on a Friday, and not knowing what the issue could come from, they ensured I had a ride until the car was fixed, that was following monday
Michael was professional and courteous. He was responsive and helped make the process run smoothly
JC and team worked hard to make the deal happen. I love the new car. The process could have been a bit faster.
Attentive , Friendly , Fast & great customer service. Over all experience is pleasant & convenient . That’s why this is the best BMW location in my opinion
Juliet was extremely helpful and forthcoming with information about my vehicle. She made the entire experience pleasurable,
Time for new tires is not an expense I look forward to, but Anderson always makes us feel valued and the service team is always on point. Thank you!
I had a great experience purchasing my M4 Competition from this dealership. My salesperson, Carson Morris, was a pleasure to work with and made the buying process quick and easy with no high-pressure sales tactics.
Jason made my experience with BMW feel like luxury experience. I was very happy with leasing experience. He explained to me and my everything in detail.
As always I felt like the entire service center was focused on me despite the construction chaos.
The location, quality of service, knowledge of the staff and quality of the vehicles, and the courteous staff
Amazing customer service. He made my experience with BMW feel like luxury experience. I was very happy with purchase and he made sure I got everything I wanted.
Maryam Yasmine assisted us by showing us the cars we asked about, explaining the differences between them, and taking us out for test drives. Her service and product knowledge were excellent.
My car was having a diverse range of issues and when I finally got someone on the phone, she was awesome. Getting someone on the phone was a NIGHTMARE. My service tech was great. My biggest concern was service couldn’t find any issues with my car. That, in of itself, is scary. Everyone was nice and attentive, yet I’m not sure everything has been resolved!
Duane and Velma were very helpful and attentive. Great communication. The process was fine but the two so called interior repairs that were performed were less than suitable and weren’t communicated to us prior to applying an aftermarket fix that was sub par.
Roberto is a well rounded sales person. He was knowledgeable, attentive and provided exceptionally great customer service. He exhibited patience with customers. Also, answered my questions and extended his kindness in assisting me to drop off my rental.
I saw many changes at service center since I was last there. I thought everyone from the valet greater , to the service desk and including the car rental area. I love my service manager Sam . She is excellent , organized, responsive and friendly.
I was greeted by a very friendly & professional attendant. H directed me to the person I needed to speak with regarding my service call. Clarence was busy with another customer, but it didn't take long for him to attend to my recall issue. I was afforded a loaner vehicle while my car was worked on. I had some business to attend to, so I was very pleased to be able to go about my day. It didn't take long for the repair to be completed. The entire staff was very professional and I was completely satisfied. They ... Read More DealerRater - Jun 13, 2026
Quick and quality service. Fantastic service advisor hassle free. Will return for a battery replacement in a few months. Thanks again! Phil K.
I did everything on line and my phone so i can't speak about the physical location. They they were really great.
everything went smoothly repair was quicker than expected. car was nice and clean when picked up
First rate customer service. Amazing communication. Perfect Service. Car was towed in and the followed-up the very next morning; put me in the system immediately as though I had dropped it of myself and continuously followed-up
Hassle free appointment Courteous Frequent communication with advisor Comfortable waiting area Car washed and clean
The knowledgeable and courteous staff who ensure a high level of customer satisfaction and service.
Great service experience. It was easy to make an appointment a couple of days out, I was received on time, and the car was done in the promised time. Prices are almost comparable to an independent shop, which makes it easy to choose coming back.
Ilija and Andrew were great. Worked with me every step of the way. I really appreciated what they did and the resolution.
Was seen right away, car was taken in right away, pretty quick for an oil change dealership and they washed it too.
My experience was extremely disappointing. Both the manager and service advisor were unprofessional, dismissive, and lacked basic customer service skills. Their attitude and handling of the situation left me feeling frustrated and disrespected as a customer. Due to this experience, I will never return and cannot recommend this business to anyone. I would strongly advise family, friends, and others to consider taking their business elsewhere.
This dealership was on point, especially the service. Stephan was very professional and knowledgeable. I will definitely be back. Thank you
It’s always a pleasure working with Mike this is our fifth car from him he is absolutely amazing professional and kind!
Abu my service guy is great ! He is efficient and helpful always. I can always depend on him. My only concern and problem is with the car wash staff . They leave your car with water marks and does a half xxx job with no care. Why would I want my $100k car looking worse leaving than it came. Totally unacceptable. Nobody wants water marks all over the car. If you can’t do it properly. Don’t do it !
My experience was amazing and I was treated like family. I will definitely be coming back to visit the team and a big thanks to Leticia for helping me and my sister find our new bmw!
Alan is service is great! Very helpful and accommodating. The staff definitely works toward a great customer experience.
I’m a long time customer and each time my experience has been very professional and customer friendly